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Q.
What do you need from us to get started?
A. Upon signing
with US Medical Billing you will receive a welcome packet that
contains forms for your completion as well as detailed
instruction regarding all necessary paperwork in general we
will need information pertaining to you and your practice such
as name address identification numbers ECT a copy of superbill
and more.
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Q.
How will you receive the
information required to process our claims?
A. Our preference will be to receive all information via
fax / vial mail or over the internet
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Q.
What areas do you bill for?
A. We currently bill for multi specialties.
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Q.
Is your office HIPPA compliant?
A. Absolutely HIPPA is a very serious issue which we are
serious about we have taken great efforts in developing a
compliant office with password protected electronic data
encrypted emails locked cabinets
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Q.
How much do you charge?
A.
This depends on the type and size of your practice. BUT
we do not get paid unless you get paid first.
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Q.
What are your hours of operation?
A. Monday thru Friday: 9am - 5pm EST
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Q.
How often do you invoice us?
A. Once a month.
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Q.
Where does payment go for the claims you submit? To us or to
you?
A. All payments will go directly to your office upon
receipt of a copy of the EOB ( Explantion of Benefit) check or
other payment documentation shall be faxed to our office to
guarantee the accuracy in patient accounting.
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Q.
Will I need to purchase any computer equipment or software
programs to utilize your service?
A. No US Medical Billing Inc. services are designed to accommodate
your practice management needs in a non evasive manner we want
your experience to be as cost free and educational as possible
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Q.
What makes US Medical Billing different from other billing
services?
A. We
care we want to collect what is rightfully yours we understand
that you have contributed much to the quality of care you provide
to your patient and you expect us to continue that philosophy through the
collection process.
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Q.
Can we submit electronic claims to all insurance companies?
A. Most
commercial insurance companies as well as Medicare and BCBS
accept electronic claims however some companies that are not
set up to receive electronic submissions or claims that
require additional documents the claim will be sent on HCFA
claim form to the insurance company.
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Q.
Do you send statements to patients?
A. Yes
we can send patient statements after primary and secondary
insurance payments have been made we follow up with patients
on outstanding balances with friendly reminder notes.
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Q. What
kind of follow up do you do?
A. Upon receipt of the EOB we
will follow up on any denied or rejected claims any claims
that require an appeal process
we will be taken care of it. We
work on each claim until it has been paid response for
nonpayment has been given.
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Q. Will
my patient charts ever have to leave my office?
A. Absolutely not all we
need is a copy of the superbill for services performed a copy
of the patient registration a copy of the insurance card front
and back only information that is pertinent to filling the
claims is necessary all patient information will be kept in
the strictest of confidentiality and is only used for billing
purposes.
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Q.
I do not have a formal super bill can you design one for me?
A.
Definitely all you need to do is Xerox them the same can be
done for a patient registration form.
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